Contact information
CONTACT US
We are here to help with orders, shipping, product questions and refunds.
support@clickcraftventures.net
This is the fastest way to reach us and the only channel our support team
monitors. We reply to every email.
RESPONSE TIME
1-2 business days, Monday to Friday, excluding public holidays. Emails sent at
the weekend are answered on the next business day.
STORE DETAILS
Store: Quasimask
Website: getquasimask.com
Operator: ClickCraft Ventures
TO HELP US ANSWER FASTER
When you email, please include:
- Your order number, if your question concerns an order
- The email address used at checkout
- Photographs, if your question concerns a damaged item
- Your skin type and any known sensitivities, if your question is about
whether the product suits you
WHAT WE CAN HELP WITH
- Order status and tracking
- Changing a delivery address before dispatch
- Cancelling an order before dispatch
- Refunds under our 30-day money-back guarantee
- Damaged, incomplete or incorrect deliveries
- How to apply and remove the mask
- Ingredient questions and whether the product suits your skin type
BEFORE YOU EMAIL
Two pages answer most questions immediately:
Track your order: getquasimask.com/pages/track-order
Common questions: getquasimask.com/pages/faq
IF YOUR SKIN REACTS
Remove the mask straight away and rinse your skin with cool water. Stop using
the product. Email us and we will refund you under our 30-day guarantee.
If you have swelling, difficulty breathing, or a reaction that spreads beyond
the application area, seek medical attention immediately rather than waiting
for an email reply. Take the box with you so a clinician can see the
ingredient list.
WHAT WE CANNOT HELP WITH
We cannot diagnose a skin condition, recommend treatment, or advise on how our
product interacts with prescription skincare or a dermatological procedure.
This is a cosmetic product, not a medicine. For anything medical, please speak
to a doctor or dermatologist.