Refund policy

REFUND POLICY

Last updated: October 2026

Quasimask is operated by ClickCraft Ventures. This policy explains how
refunds work.

30-DAY MONEY-BACK GUARANTEE

You have 30 days from the date your order is delivered to request a refund.

You do not need to return the product. Because this is a cosmetic product
that may have been opened and used, we do not ask you to ship anything back.
Email us and we will process your refund.

HOW TO REQUEST A REFUND

Email support@clickcraftventures.net including:

  - Your order number
  - The email address used to place the order
  - A brief note about why you are requesting a refund

We respond to all refund requests within 1-2 business days.

PROCESSING TIME

Once approved, your refund is returned to the original payment method within
3-5 business days. Your bank or card issuer may take a further 5-10 business
days to show the credit on your statement. That timing is controlled by your
financial institution, not by us.

WHAT IS REFUNDED

Approved refunds cover the full purchase price of the product. Shipping
charges are refunded on orders that were never delivered or that arrived
damaged. On change-of-mind refunds for delivered orders, the product price is
refunded and any shipping charge paid is not.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your box arrives crushed, if a mask sachet has split or leaked, if the box
is incomplete, or if it is not the item you ordered, email
support@clickcraftventures.net within 14 days of delivery with photographs of
the product and the packaging. We will send a replacement at no cost or issue
a full refund including shipping, whichever you prefer.

Do not use a mask from a sachet that has been punctured or has leaked.

ORDERS NOT RECEIVED

If tracking shows your order as delivered but you did not receive it, contact
us within 14 days of the delivery date. If tracking shows no movement for 20
business days after dispatch, contact us and we will either reship your order
or refund it in full.

SKIN REACTIONS AND SENSITIVITY

Every skin is different. If you experience redness, stinging or irritation,
remove the mask immediately, rinse your skin with cool water, and stop using
the product. Email us and we will refund you under this policy.

We ask every customer to patch test on the inner forearm for 24 hours before
first use if their skin is sensitive or reactive, and to read the full
ingredient list on the product page and the box before use. If you have a
known allergy to any listed ingredient, do not use the product.

This is a cosmetic product intended for the appearance and feel of the skin.
It is not a treatment for any medical or dermatological condition. If you have
a persistent skin reaction, speak to a doctor or dermatologist.

EXCLUSIONS

We cannot process refunds in the following situations:

  - Requests made more than 30 days after delivery
  - Orders placed through a reseller or third party rather than through
    getquasimask.com
  - Dissatisfaction after use in a way the instructions advise against,
    including application to broken, sunburnt or actively irritated skin,
    or within a few days of a chemical peel, laser or microneedling

CHARGEBACKS

If something is wrong with your order, contact us first. We resolve the large
majority of issues within one or two emails. Filing a chargeback with your
bank before contacting us starts a dispute process that takes considerably
longer and prevents us from helping you directly. Where a chargeback is filed
on an order that was delivered as described and no refund request was made to
us, we will submit tracking records, delivery confirmation and order
correspondence to the card issuer.

CANCELLATIONS

See our Cancellation Policy for orders you wish to cancel before dispatch.

CONTACT

ClickCraft Ventures
Email: support@clickcraftventures.net
Response time: 1-2 business days, Monday to Friday