Shipping policy

SHIPPING POLICY

Last updated: October 2026

ORDER PROCESSING

Orders are processed Monday to Friday, excluding public holidays. Orders
placed before our daily cut-off are prepared for dispatch within 24 hours.
Orders placed at the weekend or on a holiday are processed on the next
business day.

Once your order is prepared you receive a confirmation email with your
tracking number. Please allow up to 48 hours after dispatch for tracking to
become active. A tracking number showing no scan usually means the parcel is
in transit but has not reached its first sorting hub.

DELIVERY TIMES

Estimated delivery times after dispatch:

  United States                   5 - 12 business days
  Canada                          7 - 15 business days
  United Kingdom and Ireland      7 - 15 business days
  Europe                          7 - 15 business days
  Australia and New Zealand       8 - 18 business days
  Rest of world                  10 - 21 business days

These are estimates based on average carrier performance, not guaranteed
delivery dates. Peak retail periods, customs inspection, severe weather and
carrier backlogs can extend them.

SHIPPING COSTS

Shipping costs are calculated at checkout before you pay, based on your
delivery address. Where a free shipping promotion is displayed, it applies to
the order as shown at checkout.

TRACKING YOUR ORDER

Track your parcel at any time at:
getquasimask.com/pages/track-order

Enter the tracking number from your dispatch confirmation email. Tracking data
is supplied by the carrier handling your parcel.

MULTIPLE PARCELS

Orders containing more than one box may be dispatched in separate parcels with
separate tracking numbers and may arrive on different days. If you received
part of your order and the remainder has not arrived within 7 business days,
contact us.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before completing checkout. If
you notice an error, email support@clickcraftventures.net immediately. We can
usually correct an address before dispatch. Once a parcel has left our
facility the address cannot be changed.

Parcels returned to us because of an incorrect or incomplete address can be
reshipped once you provide a corrected address. The cost of reshipping is
payable by the customer.

FAILED DELIVERY AND UNCOLLECTED PARCELS

If a carrier attempts delivery and leaves a card, it is your responsibility to
arrange redelivery or collection within the carrier's holding period. Parcels
returned to sender as uncollected are treated as change-of-mind returns and
the product price is refunded less the original shipping cost.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to import duty, customs charges or local
taxes levied by the destination country. These charges are set by your
government, are not included in the price you pay us, and are the
responsibility of the recipient. We cannot predict their amount. Customs
clearance can also add delay outside our control and the control of our
carriers.

We declare all shipments accurately and at their true value. We cannot mark a
shipment as a gift or declare a lower value.

LOST AND DELAYED PARCELS

If your tracking shows no movement for 20 business days after dispatch, email
support@clickcraftventures.net with your order number. We will open an enquiry
with the carrier and either reship your order or refund it in full.

If tracking shows your order as delivered but you have not received it, please
check with other members of your household, your building's parcel room and
your immediate neighbours first, then contact us within 14 days of the
delivery date.

DAMAGED IN TRANSIT

If your box arrives crushed or a mask sachet has split, email
support@clickcraftventures.net within 14 days of delivery with photographs of
the product and the outer packaging. We will send a replacement at no cost.

Do not use a mask from a sachet that has been punctured or has leaked.

STORAGE ON ARRIVAL

Store your masks in a cool, dry place away from direct sunlight. If a parcel
has been left in direct sun or extreme heat for an extended period and the
sachets feel warm or look swollen, contact us before using them.

SHIPPING RESTRICTIONS

We do not ship to parcel forwarding services. Where we cannot ship to your
address, we will notify you and refund your order in full.

CONTACT

ClickCraft Ventures
Email: support@clickcraftventures.net
Response time: 1-2 business days, Monday to Friday